Dear Valued Guest,
At the Historic Brookstown Inn, we are continuously monitoring the development of COVID-19 to inform our decisions. Our number one priority is the well-being, health and safety of our guests and team members. To secure just that, we have put procedures in place so that you, our guest, can feel safe when staying at the Historic Brookstown Inn. We are following North Carolina Department of Health and Human Services (NCDHHS) and Centers for Disease Control and Prevention (CDC) guidelines, and we intend on practicing safe standards for guests and staff, while doing what we can to provide outstanding accommodations.
With safety as our top priority, we are taking every precaution for our guests to feel safe when visiting the Historic Brookstown Inn. Please see below for details regarding the steps we are taking to continue to ensure the safety and well-being of our hotel guests and team members.
North Carolina Governor Roy Cooper has mandated the state to remain in Phase Two for an additional three weeks, with Phase 3 now expected to being July 17. Governor Cooper also announced that face coverings will be mandatory in public across the state where social distancing is not possible.
This mandate goes into effect Friday, June 26 at 5pm. Exceptions to this rule include children under the age of 11 and anyone exercising outdoors.
Clean, Clean, Clean
Currently, the hospitality industry is changing and adapting to a new normal. During the COVID-19 pandemic, the Historic Brookstown Inn is being even more vigilant in our cleaning and sanitation practices. Our practices are based on guidance from the CDC and NCDHHS, as well as, our local health inspectors.
- Increased public space sanitation including making hand sanitizer available to guests throughout public spaces and hourly disinfection of public areas and the surfaces within them.
- Masks required in all common areas of the hotel where where social distancing is not possible.
- Increased guestroom sanitation including removing all reusable collateral and reading material from rooms, removing extra pillows and blankets stored in closets, and focusing housekeeping attention on disinfecting every surface within a guestroom such as desks, counters, phones, TV remotes, thermostats, cabinets, doors, restroom hardware, windows, lighting controls and closet hangers.
- Guest rooms will be vacated 24 hours before housekeeping services to prevent the spread of germs
- Bell Carts are sanitized after each usage
We are taking new measures to ensure that all our guests feel safe in the age of coronavirus. To minimize human contact, we have implemented a contactless check in. Once your reservation has been made, you will receive an email regarding our remote check in process without ever having to interact with the front desk. For traditional front desk check-in, we have added a glass partition to the front desk to protect our guests and employees, as well as, a touchless credit card machine. At the time of check out, all guests may leave room keys in the rooms and we will email all receipts to minimize any extra contact.
Following food and beverage CDC guidelines
Due to the current COVID-19 outbreak, we regret to inform you that we are not serving breakfast, wine and cheese, or cookies and milk through North Carolina’s Phase 2.
Promoting health screening measures for employees
We plan to pre-screen employee’s temperature and assess symptoms prior to them starting work. The Historic Brookstown Inn is providing cloth masks and gloves for the employees as well. We have increased focus on wearing a mask, social distancing, and disinfecting workspaces. If an employee becomes sick during the day, we will send them home immediately and follow NCDHHS and CDC guidelines.
We thank you in advance for your support, understanding and cooperation during these unique times. We sincerely hope you have a pleasant stay with us!
Yours in hospitality,